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          We Are Committed to Serving You

          From the time you engage with us, we are dedicated to meeting your needs and making it as easy as possible to get the?job?done.

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          Continued Support During COVID-19

          We are all working hard to navigate the evolving COVID-19 situation together. We recognize the challenges our industry is facing, and continuing to safely support our customers and their business during this time is a priority. We are taking all necessary actions to ensure the safety and health of our employees, customers, and communities.

          LEARN MORE ABOUT OUR SUPPORT

          CHECK OUT UPDATES FROM THE FIELD PODCAST SERIES

          READ BLOG ABOUT AMERICAN TOWER'S GLOBAL SUPPORT

          Survey Results Confirm Our Approach

          Customer surveys confirm our commitment to customer service makes a difference:

          91%

          of customers surveyed were satisfied or very satisfied with their experience

          The collocation process with American Tower is smooth, seamless, and efficient. As a customer with multiple projects open, I cannot express how much I appreciate the communication and timeliness of activities.

          — National mobile network operator customer

          American Tower takes a hands-on, team approach to our business needs. At any given time, two to three American Tower team members are ready to jump in and offer assistance and help us plot a solution to tricky builds.

          — Broadcast customer

          We work with many vertical asset companies, both large and small. By far American Tower has set the standard in customer service, communication, and consistency. As a result of the great experience we are having and your team’s efficiency, we are going to make American Tower our primary vendor for vertical assets.

          — Wireless Internet Service Provider (WISP) customer

          Tell us how we are doing

          Tell Us How We Are Doing

          To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

          SHARE FEEDBACK TODAY
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